Last updated on April 5th, 2021
Zing is a tool for you to use with your own data. We don't keep your data for any purpose aside from providing you with a fast, efficient, beautiful way to ask questions and collaborate with colleagues. We may temporarily cache results for performance optimizations (make the service faster for you) or to debug issues with our services.
Categories of Personal Information Collected
Zing collects personal information to provide our service to you. This personal information is collected through a variety of ways. You provide some information directly to us; we receive some information when you visit our website or use our products and services; and we receive some information from third parties (such as Google or Apple when you download our app). The types of information can include:
Contact information. Name, employer, title, email address, physical address, phone number, and similar contact info, user names and passwords.
Payment and financial information. Credit card number, banking information and billing address if provided as part of a paid plan.
Usage, inferred and derived information. Data such as how you use our products and services, account information, logins, passwords, support queries, and purchase history.
Website and app data. When you visit our website or use our app, we may collect online and technical information from your computer or mobile device, such as browser; Internet Protocol (IP) address and geographic areas derived from your IP address; api calls; attempted logins, access logs and metadata.
Product-related data. When you use Zing, we collect technical information about your computer or mobile device (such as device type, operating system type and version, and identifiers that help us recognize your device and validate that you are an authenticated user), and details about which of our products and product versions you are using. We also collect data about specific features within our products and services that you use, such as the types of data sources you query, the types of visualizations you build, the number of steps in a flow, the queries you submit (including natural language queries), hardware information, and conversations you contribute to.
We may use information we have collected about you and use it for the purposes described in this Privacy Statement, and we may deliver targeted marketing and product information back to you based on this data.
Third party data. If you connect with third party logins (such as Google Single Sign On or Okta), we may receive information about your accounts, for example, your name, user name or display name, public profile, and email address. We may combine information you provide with data we collect automatically and with data we receive from third parties.
If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our products or services.
How We Use Personal Information
We use the personal information as described in this Privacy Statement. For example, we will use your information to:
Reasons for Using Your Information
When we process your personal information we will only do so where at least one of the following applies:
Sharing of Personal Information
We work to keep your information confidential. In some circumstances we may share your information with third parties, for example:
Storage and Security of Your Personal Information
We work to secure your information through encryption, physical security, passwords, and penetration testing. That said, no company can perfectly guarantee perfect security in all instances.
To help protect yourself, use a strong password, do not use the same passwords to access your Zing accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.
Information collected by Zing or on our behalf may be stored on your computers, on your mobile devices, or on our servers, and may be transferred to, accessed from, or stored and processed in, the United States and other countries where we or do business.
In certain circumstances we may retain your personal information after you have closed your account. For example:
Controlling your Personal Information
Our marketing emails permit you to opt-out of receiving further marketing emails. You may also contact us at firstname.lastname@example.org at any time to let us know that you no longer wish to receive marketing emails. If you opt out but are a current user, we will still send you transactional emails when you create an account, reset your password, when we suspect unauthorized activity and other information.
You have certain rights in your personal information, subject to local data protection laws. If you are based in the European Union or the UK, then you may have the right to ask us to:
If you live in California, you have the following rights in relation to your personal information:
Some personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your personal information for our legitimate interests or to comply with a legal obligation. We must confirm your identity before providing you with any personal information or deleting any personal information.
We may partner with third parties, including analytics companies, advertisers, and ad networks, who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history. Third party ad networks may automatically collect information about your visits to our websites and other websites, such as your IP address, your Internet service provider, and the browser you use to visit our websites. You can learn more about practices of many of these third parties by visiting the Digital Advertising Alliance (http://www.aboutads.info/choices) in the USA, Digital Advertising Alliance of Canada (http://youradchoices.ca) in Canada or the European Digital Advertising Alliance (http://www.youronlinechoices.eu) in Europe.
How to Contact Us
Visit the contact page on our website.
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