The Challenge
A global commercial real estate firm experienced inefficiencies across different departments, from research teams compiling quarterly reports to brokers needing access to data in the field. The existing tools required extensive setup and were not well suited for on-the-go usage.
- Brokers: Needed a mobile-friendly tool to access data insights while in the field.
- Research Teams: Needed to answer ad hoc questions like “What were the overall sales in Chicago last year?” quickly and accurately. Traditional tools required significant setup time.
- Operations and Maintenance: Needed real-time insights to optimize cleaning schedules and maintenance operations based on occupancy data.
The Solution
Zing provided a comprehensive solution to these challenges with our mobile-friendly platform and ease of use.
- Brokers: Enabled brokers to access data insights on the go, directly impacting revenue by converting more prospects into sales.
For instance, during property showings, brokers can open the Zing app and ask questions like ‘show me offices near me above 2000 square feet’ and the relevant results will be displayed. This wouldn’t be possible with traditional BI tools.
- Research Teams: Enabled faster compilation of research reports by allowing direct querying without extensive data setup. Users could quickly obtain final numbers and aggregated results for their reports. Results are also fully editable, giving users full control of the different filters and chart types. AI summaries are available too!
- Operations and Maintenance: Offered live insights into occupancy patterns, helping teams adjust cleaning and maintenance schedules based on real-time data.
The Result
- Brokers were able to convert more prospects into sales by accessing relevant data immediately in the field.
- Time required for creating reports was reduced.
- Building maintenance and operations benefited from better planning and resource management, driven by real-time occupancy data.
Through Zing, the firm streamlined various processes, enhancing overall productivity and delivering more value to their clients.
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