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Frequently Asked Questions

How long does it take to get set up?

You can be up and running in less than 5 minutes.

Does Zing store my data?

Zing is not a database, data lake, or data warehouse. Zing does not store the data nor make a replica for any Snowflake, Postgres, mySQL, BigQuery, Trino, or Presto data source. Instead, Zing queries your underlying data source when you ask a question in the app.

For Google Sheets, we may store a lightweight replica to make querying faster.

To optimize performance we may temporarily cache answers to questions you’ve asked (to make them load quickly in the app) or store metadata (like if a field being a date or a string) to improve usability, but Zing maintain a replica of your underlying databases.

Zing has been trusted and validated as a Google Cloud Partner, and our security protections were architected by our co-founder, previously an engineering leader at a publicly traded company in the IT Security space.

Does Zing support two factor authentication?

Yes, you can enable two factor authentication if you are using Google Single Sign On with 2fa turned on and then switch on ‘require Google SSO’ in the Zing dashboard.

First go to the make sure that your Google account has 2 factor authentication turned on and is required for all users in your Google settings. Then go to the Zing web console, and select ‘require Google SSO for all users.’

Does Zing support asking or viewing questions on desktop?

Yes! In addition to iOS and Android apps, Zing is also available on the web.

Dashboards created on mobile work great on web, and vice versa. Unlike Tableau or Microsoft PowerBI, there is no need to ‘design’ for different screen widths or platforms – Zing handles all of this automatically for you.

Once you’ve logged into console.getzingdata.com and set up a data source, just click ‘Zing App’ to launch the Zing web experience.

Is my data encrypted?

Of course! Login details and database information are encrypted at rest using bank-level security and all data is transmitted over https secure connections.

You can turn enhance your security by using SSH tunneling, turn on SSL, and ensure that you set up a read-only permissions for Zing.

You read more here.

How does Zing make money?

Zing’s is free for up to ten people in your organization to ask as many questions as you’d like, and set up as many data sources as you’d like.

Beyond ten people, we’ll charge $5 per month per user, or for enabling enterprise features like Okta support, audit logs, and more.

Does Zing support Joins? Window functions? User Defined Functions? Percentiles? Sampling?

Yes, via the custom SQL editor.

This visual question builder doesn’t support this more advanced functionality, to keep basic functions though the visual query builder super simple and fast to answer most questions users have.

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Available on iOS, Android, and the web

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